Privacy Policy

1. Who We Are

Creative Campaigns ("we", "us", "our") is a digital agency based in London, UK. We provide website design, lead generation, paid advertising, and digital marketing services to businesses across the UK.

If you have any questions about this Privacy Policy, contact us at: hello@creativecampaigns.co.uk or call 07424 330020.

2. What Information We Collect

We collect information you provide directly to us, including:

• Your name and business name
• Email address and phone number
• Information about your business and project requirements
• Any other details you include in a contact form, email, or phone call

We do not collect any sensitive personal data (such as health information, financial account details, or government ID numbers).

3. How We Collect Your Information

• Contact forms on our website
• Phone calls or voicemails to our business number
• WhatsApp messages sent to our business number
• Email correspondence

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and provide the services you've requested
• Send you quotes, proposals, or project updates
• Follow up on previous conversations about your project
• Improve our website and services based on feedback

We do not use your data for automated decision-making or profiling.

5. Who We Share Your Data With

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share your data with trusted service providers who help us operate our business (e.g. email providers, project management tools), but only to the extent necessary and under confidentiality obligations.

6. How Long We Keep Your Data

We retain your information for as long as necessary to provide our services and fulfil any legal obligations. Typically:

• Enquiry data from non-clients: up to 12 months
• Client data: up to 7 years (for legal and financial record-keeping purposes)

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict how we process your data
• Object to processing in certain circumstances
• Data portability — receive your data in a structured format

To exercise any of these rights, email us at hello@creativecampaigns.co.uk. We will respond within 30 days.

8. Cookies

Our website may use basic session cookies to ensure the website functions correctly. We do not use tracking cookies or third-party advertising cookies. You can disable cookies in your browser settings at any time.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is served over HTTPS (encrypted connection).

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: hello@creativecampaigns.co.uk
• Phone: 07424 330020
• Address: London, UK

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.