Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Creative Campaigns website (creativecampaigns.co.uk) and our digital agency services. By accessing our website or engaging our services, you agree to be bound by these Terms.

Creative Campaigns is a digital agency based in London, UK. Contact us at hello@creativecampaigns.co.uk or 07424 330020.

2. Our Services

Creative Campaigns provides digital agency services including but not limited to:

• Website design and development
• Google Ads and Google Local Services Ads management
• Meta Ads (Facebook and Instagram) management
• Search Engine Optimisation (SEO)
• Conversion Rate Optimisation (CRO)
• Bing Ads management
• Brand identity and marketing assets
• Analytics and reporting

The specific scope, deliverables, pricing, and timeline for each project are agreed in writing before work commences.

3. Engagement and Agreements

All work is undertaken on the basis of a written agreement, proposal, or statement of work that details the project scope, fees, and timeline. No work will commence until an agreement has been confirmed in writing and any required deposit has been received.

4. Payment Terms

• Payment terms are specified in each individual project agreement
• Website projects typically require a deposit before work begins
• Outstanding invoices not paid within the agreed terms may result in work being paused or withheld
• Late payments may incur interest as permitted under UK law
• All prices are quoted in GBP and exclude VAT where applicable

5. Intellectual Property

Client content: You retain ownership of all content, images, copy, logos, and materials you provide to us.

Deliverables: Upon receipt of full payment, ownership of the agreed deliverables (e.g. the completed website design) transfers to you.

Our methodologies: We retain ownership of our processes, frameworks, templates, and proprietary methodologies developed independently of your project.

Third-party assets: Some projects may incorporate licensed fonts, stock imagery, or third-party code. Licensing for these remains with the original rights holders.

6. Client Responsibilities

To enable us to deliver your project effectively, you agree to:

• Provide all required content, assets, and information in a timely manner
• Provide feedback and approvals within agreed timescales
• Ensure all content provided to us does not infringe third-party rights
• Provide accurate information about your business, products, and services
• Ensure you have the necessary permissions for any advertising campaigns

7. Revisions and Changes

The number of revisions included in each project is specified in the project agreement. Additional revisions or changes to scope beyond the agreed specification may incur additional charges, which will be agreed in writing before proceeding.

8. Timelines and Delivery

Project timelines are estimates provided in good faith. Delays caused by late provision of client content, feedback, or approvals may extend the delivery timeline. We will communicate any delays as soon as reasonably practicable.

9. Advertising Campaigns

For paid advertising services (Google Ads, Meta Ads, Bing Ads, LSA):

• Ad spend budgets are separate from our management fees and are paid directly to the relevant platform
• Advertising results cannot be guaranteed — we apply best practices and continuously optimise campaigns
• Campaign performance may be affected by factors outside our control including market conditions, competition, and platform changes
• You retain ownership of your advertising accounts

10. Limitation of Liability

To the maximum extent permitted by law, Creative Campaigns shall not be liable for:

• Indirect or consequential losses
• Loss of profits, revenue, or business opportunities
• Losses arising from third-party platform changes (e.g. Google algorithm updates)
• Losses arising from your failure to provide accurate information or required content

Our total liability in any circumstances shall not exceed the fees paid by you for the specific service in question.

11. Termination

Either party may terminate an ongoing service agreement by providing written notice as specified in the project agreement. In the event of termination:

• You are liable for payment for all work completed up to the termination date
• Any deposit paid for work not yet started may be refunded at our discretion
• We will provide you with all completed deliverables and account access upon receipt of outstanding payment

12. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. We will not disclose your business information, strategies, or data to third parties without your consent, except as required by law.

13. Portfolio Rights

Unless agreed otherwise in writing, we reserve the right to include completed work in our portfolio, case studies, and marketing materials. We will not disclose confidential business information in doing so.

14. Website Use

By using our website you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to any part of our systems
• Copy or reproduce our website content without permission
• Use automated tools to scrape or harvest data from our website

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

17. Contact

If you have any questions about these Terms, please contact us:

• Email: hello@creativecampaigns.co.uk
• Phone: 07424 330020
• Address: London, UK